At Geloe, we believe that buying lights for your home should be as enjoyable as seeing them perfectly lit in your space. We've designed our shipping process to be simple, reliable, and totally transparent.
Shipping Coverage & Costs
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Free Shipping: We are delighted to offer Free Shipping to all addresses within the U.S.A. at no extra cost.
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No Hidden Fees: The price you see at checkout is the final price for your lamp delivered to your door—no surprises!
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Coverage Area: For the time being, shipments are limited exclusively to addresses within the U.S.A.
Processing & Delivery Times
We take great care in preparing every order to ensure your fragile item arrives safely.
Our typical time frame from the moment you place your order until it arrives.
| Phase | Timeframe | Details |
|---|---|---|
| Processing time | 1–2 working days | Time required to check the quality of your order, pack it and prepare it for shipment. |
| Transit time | 3–7 working days | Time your package takes to travel from the warehouse to your door. |
| Total estimated delivery time | 4–9 working days | Our typical timeframe from the time you place your order until it arrives at your location. |
Processing Cut-Off: Our team processes orders from Monday to Saturday, with a daily cut-off time of 4:00 pm (GMT-05:00) Eastern Standard Time (New York) .
Carriers & Tracking
We work exclusively with trusted, industry-leading courier companies like DHL, FedEx, or UPS to ensure your package always arrives safely.
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Tracking: Once your order has been shipped, you will receive a confirmation email with your tracking details so you can follow its journey right up to your home.
Important Note on Delays
Although we always strive to meet these delivery deadlines, please understand that delays can sometimes occur due to unforeseen circumstances beyond our control (such as severe weather, high demand, or logistical issues within the carrier network). If this happens, our support team will keep you fully informed so you always know the status of your beautiful order.
How to Contact Us:
Need Assistance? Our dedicated team is always happy to help if you have any questions or issues with your shipment. Use the information below.
How to Contact Us:
If you have any questions or concerns, please contact us directly using our information below:
- Trade Name: Geloe
- Business address: 450 Sailmaker Cir, Alpharetta, GA, 30022, United States
- Email: info@geloe.com
- Telephone: +14322328215
- Follow Us: @Geloehome
- Saturdays and Sundays: 9:00am EST – 4:00pm
Thank you for trusting Geloe. Our commitment is to protect your privacy and offer you a safe, transparent, and satisfying shopping experience.