We know you might have a few questions before you hit 'Buy,' so we've put together the most common inquiries here. The customer is responsible for the cost of return shipping. We strongly recommend using a trackable courier service and insuring the package to ensure it arrives safely back to us. If you still can't find your answer, we're just an email away!
About Our Products & Brand
At Geloe, we design and select lamps and decorative pieces that combine modern style with luxury. Each item is chosen to bring warmth, personality, and comfort to your home, always with a focus on quality and attention to detail.
We make payment simple and secure. We accept major cards, including Visa, Mastercard, American Express, Apple Pay, and Google Pay. All transactions are processed with bank-level SSL encryption to ensure maximum security.
Absolutely. Protecting your privacy and data is a priority for us. Geloe never stores your sensitive payment information, and the entire checkout process is encrypted and secure.
Shipping & Delivery
Yes, all our orders include free shipping within the U.S.A. There are no minimums or hidden conditions—we believe receiving your order should be as simple and enjoyable as choosing it.
Most shipments arrive within 4 to 9 business days, Monday through Saturday. As soon as we prepare your order and hand it over to the courier, you will receive a tracking link so you can follow its journey to your door.
For now, we only ship within the U.S.A. We want to ensure the best possible local experience. If we expand to other countries in the future, we will announce it to our community first.
First, check the tracking link we emailed you when your order was shipped. If more than 7 business days have passed since your order shipped and it hasn't arrived, please email us at info@geloe.com immediately, and we'll investigate the delay.
We're very sorry if anything arrives damaged. Please email us at info@geloe.com right away with a brief description and, if possible, a photo of the damage. We will organize a replacement or issue a refund, whichever you prefer.
Returns & Support
Wasn't it what you expected? No problem. You have a full 60 days from delivery to return your items. Write to us at info@geloe.com and we'll guide you through the hassle-free process.
Yes, of course. If you'd prefer to exchange one item for another, just let us know at info@geloe.com and we'll help you find the right option for your home.
If your order hasn't shipped yet, we may be able to modify or cancel it. Please contact us as soon as possible after making your purchase, and we'll do our very best to help.
We're here for you. Write to us anytime at info@geloe.com and our friendly team will be happy to assist you. At Geloe, we want you to enjoy both the buying process and the beautiful atmosphere you will create at home with our lamps.
Although we primarily operate online, our creative heart beats in the U.S.A.
