Privacy policy

At Geloe, we believe privacy is an essential element of a great shopping experience. This policy explains exactly how we collect, use, and protect your personal information when you visit https://geloe.com/, make a purchase, or contact our support team.

By using our website, you agree to the practices outlined below. If you do not agree with these terms, please refrain from using our services.

Who We Are & How to Reach Us

The Data We Collect (And Why)

When you interact with our website or services, we collect information across three main categories:

  1. Personal & Contact Data: The information you actively provide when placing an order or communicating with us.

    • Name, email address, phone number, and shipping address.

    • Payment details (handled securely by our payment processor).

    • Information you volunteer when reaching out for support.

  2. Technical Data: Information gathered automatically by your device and browser.

    • IP address, browser type, device information, and time zone.

    • General data about how you interact with the site (e.g., what pages you view).

How We Put Your Data to Use

We use your data strictly for the following purposes:

  • Fulfilling Orders: To process your purchase and deliver your items efficiently.

  • Customer Support: To provide you with timely help and assistance.

  • Site Security: To maintain the security of our website and actively prevent fraudulent activity.

  • Personalization: To tailor and personalize your shopping experience.

  • Marketing: To send you news, promotions, or marketing messages (only if you have given us explicit consent).

Who We Share Your Data With

We never sell or rent your personal data. We only share essential information with trusted partners who help us run our business and deliver your order:

  • Payment Providers: To securely process transactions.

  • Couriers & Transport Companies: To handle shipping and delivery.

  • Technical & Marketing Platforms: Such as Shopify and tools necessary for site function.

Understanding Cookies

Our site uses small text files called cookies to improve your experience:

  • Functionality: They remember your browsing preferences and keep items in your cart.

  • Performance: They help us improve site usability and performance over time.

  • Personalization: They allow us to show you content tailored to your interests.

You can easily disable cookies through your browser settings, though please note that some site features may become temporarily unavailable.

Your Privacy Rights

As a customer, you maintain full control over your personal data. You have the right to:

  • Access the personal data we hold about you.

  • Correct or Delete any information we hold.

  • Limit how we use your data.

  • Request a Portable Copy of your information.

  • Withdraw Your Consent at any time (e.g., to unsubscribe from our newsletter).

If you wish to exercise any of these rights, please write to us at: info@geloe.com.

Children's Privacy

Our services are exclusively for people over 18 years of age. We do not intentionally collect data from minors. If we discover that we have received information from a minor, we will delete it immediately.

International Data Transfers

If you are a resident of The United States Of America, please be aware that your personal information may be processed or stored outside of the country by our trusted international partners (e.g., courier companies and technology platforms like Shopify/Google). We always take security measures to ensure that any international transfer of data is carried out in strict accordance with all applicable data protection legislation.

Security and Data Retention

The security of your information is fundamental to us, and we utilize strong measures to protect it. We retain your data only for as long as necessary to:

  • Provide you with our services.

  • Comply with legal obligations (like tax records).

  • Resolve any disputes or claims.

Changes to This Policy

We may update this Privacy Policy at any time to reflect changes in our practices or legal requirements. The most recent version will always be available on the Geloe website. We recommend reviewing it periodically.

Thank you for trusting Geloe. Our commitment is to protect your privacy and offer you a safe, transparent, and satisfying shopping experience.